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Processing an insurance claim on behalf of a policyholder can be a stressful affair, liaising with multiple stakeholders in the process. A larger value claim is likely to mean the insurer will appoint a loss adjuster, so as a property manager, you are liaising with a leaseholder or tenant, the loss adjuster, the policyholder’s loss assessor possibly, insurance broker, various contractors and if warranted, a building surveyor too.
The role of the building surveyor in insurance claims
Earl Kendrick provides expert insurance surveying services for large and complex insurance claims in residential and commercial buildings. We are appointed through managing agents, freeholders and insurers yet we are acting in the best interests of the policyholders – typically those most affected by the claim, whether escape of water, fire, storm or other insured perils. Providing a service directly for the leaseholder or tenant gives them immediate peace of mind, and confidence that their property will be reinstated to a high a standard.
The surveyor can act as a first responder, mobilising emergency contractors. The surveyor will assess the damage, help you ascertain if indeed this is a valid insurance claim, and assuming so, help contractors to make the property safe, assist with any necessary dehumification and prepare a scope of works for the loss adjuster to approve on behalf of the insurer. Once the scope/specification is approved, the surveyor can seek prices from contractors. The surveyor’s role continues, supervising the contractor through to practical completion, much in the same way with planned refurbishment projects.
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Managing Director - EK London
Types of claims surveyors can help with
As a property manager, you may be faced with a claim that has affected individual flats or units and the common parts too. Putting forward a building surveyor to assist with the entire claim – in the demises and in the common areas as well – will help to reassure the insurer that the claim is being handled expeditiously and accurately. That is why many insurers are content for the policyholder to use a surveyor familiar with them and the building. The surveyor’s cost will be paid for by the insurer, as part of the cost of the claim.
Especially for complex claims, a surveyor can bring in other professionals as required – such as a structural engineer. Who is better placed than a surveyor to close off a claim, confident that works have been completed to the required standard? The surveyor, acting in the best interests of the policyholder.
In a blocks of flats setting, the most common claim is escape of water – and the consequences can be disastrous for multiple apartments and the shared areas too. We can also help with fire, flood, storm damage and subsidence claims too. When a worrying crack appears, call us in first to assess the damage, helping you decide if an insurance claim can be made legitimately.
Most blocks of flats policies have ‘trace and access’ cover, so a surveyor can assist in tracing leaks in the first place, the cost of which can be covered by the building’s insurance policy. The quicker the problem is found, the cost of the claim is likely to be lower.
Our building surveyors have extensive experience of fire, water and subsidence claims, and even vehicular damage. Whether the building that has suffered the loss is contemporary or grade listed, residential or commercial, our insurance works services will fit the bill, wherever you are.
Call us for surveying help with an insurance claim today.Contact Us